How do I protect myself from scams?

Bitcoin transactions are usually permanent, so it is important to check who you are dealing with before sending money, sharing information, or approving a transaction.

Scammers may pretend to be Bitnomi, a trusted company, a seller, a friend, or an investment expert.

What information should I never share?

Never share your:

• 12-word recovery phrase

• Bitnomi PIN

• OTP or verification code

• Passwords

• Screen-sharing access

• Private wallet information

Bitnomi Support will never ask for your recovery phrase, PIN, or OTP.

How can I recognise a fake Bitnomi message?

Bitnomi will never send you a direct message asking for:

• An investment

• A Bitcoin payment

• Access to your account or device

• Your recovery phrase, PIN, or OTP

Bitnomi also never promises guaranteed profits or returns.

Anyone contacting you privately and claiming to be from Bitnomi or part of the Bitnomi team, including someone claiming to be the CEO, should be treated as a scam.

Do not reply, send money, or open any links. Report and block the account immediately.

What are common warning signs?

Be careful when someone:

• Promises guaranteed profits or unusually high returns

• Pressures you to act immediately

• Asks you to send Bitcoin to unlock, verify, or protect your account

• Requests payment before releasing funds

• Contacts you from an unknown WhatsApp, Telegram, or social media account

• Asks you to install a screen-sharing or remote-access app

• Sends a link asking you to enter your recovery phrase

• Claims your account will be closed unless you make a payment

If something feels rushed or too good to be true, stop and verify it first.

What if someone asks me to pay in Bitcoin for a product, service, or gift?

Paying in Bitcoin is not automatically a scam, but you should be extra careful because confirmed Bitcoin payments usually cannot be reversed.

Before paying:

• Check that the seller or service is genuine

• Confirm the product, price, delivery terms, and refund policy

• Look for trusted reviews and official contact details

• Avoid sellers who only communicate through private messages

• Be cautious if the price is unusually low

• Confirm the Bitcoin address directly with the seller

• Never send extra Bitcoin to release, verify, or unlock an order

Be especially careful with:

• Gifts or prizes that require an upfront Bitcoin payment

• Giveaways asking you to send Bitcoin first

• Sellers requesting repeated payments for fees or verification

• Fake charities or emergency requests

• Online relationships asking for Bitcoin

• Jobs or services requiring a Bitcoin deposit before you begin

• Messages claiming you won something but must pay shipping, tax, or processing fees in Bitcoin

A genuine gift or prize should not require you to send Bitcoin first.

If someone pressures you to pay quickly or refuses to provide clear information, stop the transaction and verify them through another trusted source.

How can I check whether a message is really from Bitnomi?

Before responding:

• Check the sender’s email address carefully

• Avoid opening links from unknown messages

• Open the Bitnomi app directly instead of using a message link

• Contact Bitnomi through an official support channel

• Confirm unexpected requests before taking action

For support, email [email protected].

How can I stay safe before sending Bitcoin?

Before confirming a transaction:

1. Check the recipient’s address or invoice.

2. Confirm the correct network with the recipient.

3. Review the amount and fees.

4. Make sure you know and trust the recipient.

5. Be cautious if someone is guiding you remotely.

Once Bitcoin is sent, Bitnomi may not be able to cancel or recover it.

What should I do if someone asks to access my device?

Do not allow anyone to control your phone or view your wallet through screen sharing.

A scammer may use remote access to:

• Read your OTP or PIN

• View your recovery phrase

• Change payment details

• Approve a transaction without your understanding

Close the call or app immediately if you feel uncomfortable.

What should I do if I think I am being scammed?

• Stop communicating with the person

• Do not send more Bitcoin or money

• Do not share any additional information

• Save screenshots, phone numbers, usernames, and transaction details

• Report and block the account

• Contact Bitnomi Support immediately

• Change your PIN and secure your email account if needed

If your recovery phrase was exposed, move your Bitcoin to a new wallet with a new recovery phrase as soon as possible.

Can Bitnomi recover Bitcoin sent to a scammer?

Bitcoin transactions are generally irreversible once confirmed.

Bitnomi may help you review the transaction and secure your account, but it may not be possible to recover Bitcoin sent to a scammer or the wrong address.