How do I track my sell order?
You can track the real-time progress of your sell order from the transaction details page.
This applies to sell orders placed from both BTC Pay and BTC Vault.
How do I open my sell order?
Open the Bitnomi app.
Go to your transaction history.
Find the sell order you want to track.
Tap the transaction entry to open its details.
Select the Updates tab.
The Updates tab shows the current stage of your order and the time each completed step occurred.
What do the sell order updates mean?
Update | What it means |
|---|---|
Sell order initiated | Your sell order has been placed successfully. The displayed time shows when the order was created. |
Verification in progress | The Bitnomi team is reviewing your sell order details. |
Verification completed | The Bitnomi team has verified your order details. |
Sale in progress | The Bitnomi team is processing your Bitcoin sale. |
Sale processed | The Bitnomi team has processed your Bitcoin sale. |
Completing sale | Your Bitcoin sale has been processed and the LKR payout is being prepared. |
Sale completed | The LKR payout has been sent to the verified bank account linked to your Bitnomi account. |
How do I know which step is in progress?
In the Updates tab:
Completed steps are shown with a check mark.
The current step is highlighted as in progress.
Future steps remain incomplete until the order reaches them.
The latest highlighted step shows the current progress of your sell order.
How long does a sell order take?
Most Bitnomi sell orders are usually completed within 24 hours.
The exact time may vary depending on:
How quickly the order details are verified
Whether additional information is required
Bitcoin network confirmation time for BTC Vault sales
Bank processing times
BTC Vault orders may take longer than BTC Pay orders because on-chain confirmation may be required.
What should I do if more information is required?
Bitnomi may contact you through your registered email address or WhatsApp number if additional information or clarification is needed.
Respond as soon as possible to avoid delays.
What should I do if my order is not progressing?
Check the Updates tab for the latest status and any action required from you.
If the order has not progressed for longer than expected, contact Bitnomi Support through the app or email [email protected].
🛡️Stay secure
Bitnomi will NEVER DM you for investments, payments, or access, or promise profits/ returns. Anyone claiming to be Bitnomi, our team or our CEO, is a scam. Do not engage. Report & block immediately.